Shipping Related Questions

  • Can I deliver to another address, other than my card billing address?

    Yes, it is possible. For more information on how to do this follow this article: How do I place my order?
  • How and from where is my order shipped?

    Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday. All orders will be, depending on product availability, either shipped from our warehouse located in Europe or Asia.
  • How can I change/update my Shipping Address?

    Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via to request for such changes.
  • How can I track my order?

    A tracking number and a link to our tracking page will be provided to you in your Shipping Confirmation email. You may use the number or your order number and email address and track your order here: Track Your Order .
  • What are your shipping rates?

    We offer three different worldwide shipping rates: Free Shipping Priority Insured Shipping (Includes tracking number and Insurance if the shipment is lost) - $2.99 USD Priority Insured Shipping+ (Includes tracking number and Insurance if the shipment is lost + 1 year warranty) - $4.99 USD
  • When can I expect to receive my shipment?

    We are proud to offer free worldwide shipping on all orders. All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch. The shipment will arrive in between 6-20 business days after the shipment date, depending on ...
  • Which countries do you ship to?

    Currently, we ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. If you are unsure if we can ship to your country, contact us via
  • Will I be charged with customs and taxes?

    The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local cu...