Order Related Questions

  • How do I add items to my cart?

    To add items to your cart: Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page. Enter the quantity of the item that you would like to order using the "Quanti...
  • How do I change the quantity of a particular item in my cart?

    First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field fo...
  • How do I know that my order has been successfully submitted?

    You will receive an email confirmation containing the Order Number and details of your purchase.
  • How do I place my order?

    To place an order: Finish adding items to your shopping cart Continue through our website checkout, please click on the “Checkout” button located on the right side of the screen. You will be transferred to our Customer Information page. You will be prompted to enter: Email address First and Last...
  • How do I remove items from my cart?

    First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” link to the bottom of the quantity list. This will automatically ...
  • How do I use a discount code?

    To use a promotional code, please follow these steps: Choose the item you want to order and then click "Checkout" green button You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed You will see a “Discount” field on the upper...
  • How do I view what’s in my shopping cart?

    To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by c...
  • I would like to change my items ordered. What should I do?

    Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via info@wonderbacks.store to request for change.
  • What if there are items missing or incorrect products when I receive my order?

    For missing or wrongly shipped items, please contact us at info@wonderbacks.store.  Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will ...
  • Where is your company located?

    Our company is located in Estonia in Europe.