Coronavirus impacts on Delivery

Due to the strict social distancing measures, we have put in place at our fulfilment centers to protect our employees, our processing times are a little longer than normal.

The safety of our staff and partners is our utmost top priority, so we are working non stop to make sure that you can get your Wonderbacks orders as quickly and safely as possible.

While we work to keep everyone safe, we expect there be some delays to deliveries. We're working with our courier companies to protect both their drivers and your health, so your parcels can keep landing on your doorstep. These include selecting safe places for packages to be left and drivers signing on your behalf. Once you've placed your order you’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email.

We’re doing everything we can to make sure you can carry on enjoying Wonderbacks and will continue following all government advice and guidance to protect our employees and our customers.

Some helpful answers from our Shipping partners:

Are my internationally send Wonderbacks affected by the coronavirus impacts?

Our International mail and parcel partners are severely impacted by the evolving COVID-19 situation in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. They are working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

We're making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

Are there delays due to the coronavirus pandemic?

Yes. We’re seeing a huge increase in volume as more people are shopping online, which is impacting our network. Unfortunately, this means your parcel delivery may be delayed, but rest assured we are doing everything we can to minimise delays.

I’m tracking my parcel and it appears to no longer be moving. Should I be worried?

No. The tracking tool will provide you with an estimated arrival date and the latest updates about your parcel. There are various operational reasons why your parcel may appear not to be moving, but rest assured we are working hard to get your parcel to you as quickly as we can.

Below you will find a list of help full links and measures taken by our shipping partners in the different countries:

RoyalMail: https://www.royalmail.com/coronavirus

USPS: https://about.usps.com/newsroom/covid-19/

CanadaPost: https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/coronavirus-disease-covid-19.page

AustraliaPost: https://auspost.com.au/about-us/news-media/important-updates/coronavirus